Next, we'll start with the questionnaire. To complete the survey correctly, tick the appropriate box or colour the one that matches. You may only tick one box in each question and if you have a comment, you may include it. 1. How would you rate the the treatment received from IMPAORSA staff?
Very good Good Average Bad Very bad Don't know/No comment

Comments 2. What is your opinion regarding IMPAORSA meeting delivery deadlines?
Very good Good Average Bad Very bad Don't know/No comment

Comments 3. How would you rate the state of the boxes and goods received from the IMPAORSA transport and delivery service?
Very good Good Average Bad Very bad Don't know/No comment

Comments 4. How would you rate the effectiveness in managing orders or enquiries made by phone/fax/mail to IMPAORSA?
Very good Good Average Bad Very bad Don't know/No comment

Comments 5. How would you rate the resolution of incidents by IMPAORSA?
Very good Good Average Bad Very bad Don't know/No comment

Comments 6. Regarding the variety of products and services offered IMPAORSA, what is your assessment?
Very good Good Average Bad Very bad Don't know/No comment

Comments 7. How would you rate the quality of the work received from IMPAORSA?
Very good Good Average Bad Very bad Don't know/No comment

Comments 8. How would you rate the quality/price of the products and services provided by IMPAORSA?
Very good Good Average Bad Very bad Don't know/No comment

Comments 9. What was your overall experience with IMPAORSA like?
Very good Good Average Bad Very bad Don't know/No comment

Comments 10. Finally, and in conclusion, would you recommend us?
Yes No
Thank you for your help; your opinion is very important to improving our service.

Yours sincerely,

Quality Director



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